FAQ
Frequently Asked Questions:
Q- Do you have social media?
A- Yes.
Facebook group; https://www.facebook.com/groups/353430016880882
Instagram; stitchndesigns
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Q- Where are these items made?
A- All items are made by myself in New Mexico.
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Q-How do I open/download my digital embroidery design files?
A- After your purchase, you are sent 2 emails. One email is a general receipt of your purchase. The second email contains your download links. Save these emails, as they are the only way for you to access these links.
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Q-How do I open my ZIP file (for the digital embroidery designs)?
A- Your ZIP file will be in "downloads" on your computer. Double clip the ZIP file and it will open up a separate folder which will contain the digital file (in multiple formats), a sample photo of the design, a pdf of the design and steps, and a general informational pdf (which is encouraged to be read before making any of the designs.)
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Q-I sent you an email, when will I hear back?
A- Please allow 24-48 hours for all replies. (excludes holidays and weekends)
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Q-Do you take custom design requests?
A- For tumblers; yes.
Digital Embroidery designs; I can add it to my list, but no guarantee.
Bags: occasionally.
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Q- I already purchased this digital embroidery design, can I get a refund?
A- Due to the nature of digital items, no refunds will be offered.
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Q- What is your return/exchnge policy (for physical items)?
A- All sales are final. If you have any problems with your order, please e mail stitchndesignsemb@yahoo.com within 3 days of receiving your order.
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Q-Do you ship outside the US?
A- At this time, no.